Frequently Asked Questions

JEWELRY

How long does it take to complete and ship an order?


All items outside of custom orders generally take up 5 to 7 days to make and ship. Please note that most of our items are made locally, and are not mass produced, so sometimes shipping can take a couple days longer.




Do you offer expedited shipping?


If you need your items to be shipped to you with express delivery, please email us at touchedbytay@yahoo.com and we will let you know if we are able to fulfill your request.




What is your return policy?


There is no return option available. All products are custom and handmade to order.




My order was received but my item(s) are damaged, what do I do?


If for some reason you received your item and it was damaged in transit, you can email us at taymayberryart@gmail.com. We will help resolve the issue.




Do you wholesale?


Yes, we are always looking to expand. If you would like wholesale information, you can email us at touchedbytay@yahoo.com.




What material is used to create your jewelry?


A vast majority of our pieces are made out of wood, crystal, leather, copper, and acrylic paint. All materials used are a signature part of our custom collection. All of the woods are made of a natural wood material with a glossed finish on the final product. The gloss is also used to seal the acrylic paint used and protect your product from harmful UV rays that may cause your paint to fade and/or dull over time.




I would like something custom made, what do I do?


We provide custom services!!! If there is anything that you would like custom made, you can email an image of it to touchedbytay@yahoo.com or feel free to upload pic here. Click add image below. Please be as detailed as possible when describing what you would like made, and we can give you a price quote on your piece.




I have been Touched By Tay. How do I submit my pictures to be added to the online gallery?


Please feel free to attach pictures to email and send to touchedbytay@yahoo.com.




Do you offer repair services?


Depending on the repair. Repairs are considered on a case-by-case basis. Reach out to Tay directly via email at touchedbytay@yahoo.com to schedule consult.





NAILS & NAIL SUPPLIES

I am running late for my appointment, what should I do?


Please contact Tay directly if it appears that you are going to be late to your appointment. If you are expecting to be more than 15 minutes late, I cannot guarantee completion of the services booked and will have to reschedule appointment for another time if another client is booked in the next spot immediately following your scheduled appointment time. We can work together to schedule a new appointment time at the earliest convenience.




How far ahead can I book my nail appointment?


All scheduling and payment for service(s) are required at least 48 hours in advance. We reserve the right to refuse services to anyone. Prepayments are required for all bookings at www.touchedbytay.com/booktay.




Are same day appointments available?


Same day appointments are welcome ONLY if personally scheduled and confirmed by Tay. Please keep in mind the majority of my clientele have already prescheduled their appointments. I encourage and recommend you to schedule ahead with Tay to reserve your preferred day and time for your appointments.




Am I allowed to reschedule my appointment?


While I realize that emergencies may occur, there will be NO REFUNDS on deposits collected for a scheduled service. Your appointment can/will be rescheduled for a later date. Collected deposit will be moved to rescheduled appointment.




Is a deposit required to book services?


There is a $20 deposit required for all clients that will be applied towards your desired time slot. All deposits are non-refundable. If your appointment is cancelled and/ or rescheduled within 24 hours your deposit can be moved to a new appointment date.




Can I bring someone with me to my appointment?


Of course. We have plenty of space at The Beauty Trap HTX! Don't forget your biz cards :)




I have been Touched By Tay. How do I submit my pictures to be added to the online gallery?


Please feel free to attach pictures to email and send to touchedbytay@yahoo.com.




How long does it take to prepare and ship an order?


Orders usually ship all days of the week except Sundays and Holidays. All powders are custom and take 1 to 3 business days to prepare and ship.





TAYK MY KANVAS

What if I have absolutely no artistic skill?


No need to worry. Tay is an experienced instructor in Painting. She will walk you through the painting process step-by-step in an entertaining and stress free fashion. We think of this as FUN Fine Art. You will have all creative control.




Do I have to make a reservation?


Yes, we prefer that you make your reservation at www.touchedbytay.com/booktay.




Do you only offer classes during the times posted on the website or can I book different times slots not listed?


Yes! Different time slots can be booked. Each class requires a paid reservation. Reach out to Tay directly via email at taymayberryart@gmail.com and inquire about your preferrred time slot.




What should I wear?


You can wear whatever you are comfortable in. Tay will provide you with aprons(Smocks) to protect your clothing, but this is permanent acrylic paint. I usually recommend that my painters wear something they don't mind getting paint on.




How many people can I book for a private paint party?


At this time, Tay is booking private parties of 10. If you are needing to book more than 10 people, please email Tay directly at taymayberryart@gmail.com to check availability and accommodations.




Can I suggest a painting for my private party?


Of course. Just send email to taymayberryart@gmail.com with your suggestion and she will consider if it is a good fit. Remember you can always do ANY 2 hour or 3 hour painting in Touched By Tay's gallery.




Can I book a private party for my child?


Yes! Kid parties are available any evening of the week, except Friday & Saturday nights.





WIRE WRAPPING CLASS


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